Conference, edusocmedia, Higher Education, Reflections, StudentAffairs

Have You Thought About Your Digital Self Lately?

While working on today’s workshop for the National Conference on Student Leadership (NCSL), I was listening to the recent Higher Ed Live broadcast with Ed & Josie talking “Engaging the Digital Generation” (an NDSS book they edited, and I contributed to — I promise to follow up on a blog post on this topic later). I was not surprised, but often wondered why student affairs (SA) and higher ed folks often go directly to technology:

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Why do practitioners in higher education, student affairs, and students services always go to the “tool” question first? Why do we want to know what’s “hot” with the digital, social technologies? Is it easier to think about a specific app, device, or platform? Why don’t we ask about the challenges or issues the technology is solving?  A wise supervisor once told me: Study problems, not things. The “thing” I’m thinking about are technology tools and platforms.

I am more interested how our campus stakeholders engage and interact with social and digital tools. What is their motivation and how are these online networks being utilized? Perhaps we should challenge professionals in higher education to start thinking about their own presence. I think it’s a good idea to reflect on our own contributions and social traces we are leaving in digital spaces and places [Hence why Paul & I are are studying just that: https://networkedcommunityofpractice.wordpress.com/] .  I really like the Visitors & Residents Continuum (White & Le Cornu, 2011) concept, which is also shared by Dave White (and colleagues from OCLC & Jisc) via a few resources and videos. Visitors tend to leave no social traces in the digital world. If you are Resident you are visible, active, and leave a part of you online in many spaces and places. If you have not heard of this concept, here’s a quick overview of the mapping process for visitor and resident in a personal and institutional (professional) context:

I think more thought and reflection into HOW and WHY we use these online networks and digital apps are needed. Here’s a start of my own visualization of my visitor and resident spaces & places — more will be added this afternoon during my NCSL Professional Workshop:

v_r_map_pasquini

Have you mapped your own V-R continuum lately? It’s an interesting process to think about and visualize. If so — please share and/or blog about it! To further this idea, what are the digital skills we need to hone within higher education? Here are a few suggestions organized on a metro map around digital skills:

digitalskillsframework

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This digital skills framework map was a solid start, but it definitely needs to be added to – what are your thoughts on this topic? How are you engaging and interacting with these spaces and places? What do we need to learn and bring to campus when it comes to digital understandings of self? How are you thinking about your resident vs. visitor self online? Show and share!

Reference:

White, D. S., & Le Cornu, A. (2011). Visitors and Residents: A new typology for online engagement. First Monday, 16(9).

AcAdv, AdvTech, StudentAffairs

Supporting Learners with Technology: Perceptions and Practices of Technology in Advising

It is a critical time to assess how campus stakeholders are employing digital resources to scaffold learners beyond the course curriculum and learning environments. A growing number of colleges and universities want to advance how they offer student support using technology outside the “classroom.” This campus change is impacting more student success and academic advising programs as they consider the best technology to provide advising content and service delivery for learner-centered approaches. By researching technological trends and challenges, conducting campus-wide assessments, and establishing strategic plans, higher education stakeholders can effectively integrate technology into student support practices to align with individual advising objectives and to further the goals of the institution.

#advtech

Surveying Institutional Perceptions and Practices on Advising
 To understand the impact technology has on student support and practice The Global Community for Academic Advising (NACADA) association, specifically the NACADA Technology in Advising Commission sponsors semi-regular surveys for the NACADA membership (e.g. 2002, 2007, and 2011). In 2013 a new survey instrument was designed to capture data, specifically to identify how higher education advising staff and senior administration employ technology to support their practices. A total of 990 respondents completed the survey; however 65% identified as an academic advisor/counselor. The other respondent’s role on campus included advising administrators (22%) and faculty (4%).

Key findings from this study:

  • Top 3 advising technologies: desktop computers, campus storage networks, & Wi-Fi
  • Technology tools/platforms the institution wants advisors to use: learning management systems (46%) and laptops (40%)
  • Technology tools/platforms utilized by advisors: 24% use scanners and 23% use social networks (e.g. Twitter and Facebook).
  • Advisors communicate with technology (daily) primarily with: other academic advisors/counselors (86.35%) and students (89.88%).
  • Advisors less frequently use technology to communicate with: academic administrators (58.08%), faculty (47.22%), & student affairs administrators (37%).
  • Daily advising practices include: e-mail (99%); face-to-face interactions (91%); locally installed word processor, spreadsheets, etc. (80%); phone (73%) and Facebook (30%).
  • Less frequently used advising technology (< 2%): licensed video-conferencing (e.g. Adobe Connect, Wimba, Zoom), retention software, photo-sharing websites, and podcasts.

Overall, we found the advising community communicates with campus stakeholders across their institutions and to stay connected to professional peers outside the institution:

  • 70-90% think advising technology supports information distribution on campus, and sharing knowledge and maintaining connections within higher education.
  • 24% indicated that advising technology tools do not help with communication and student scheduling.
  • 80-92% believe advising technology helps them work faster and more efficiently, produce higher quality work, store advising information, simplifies the academic advising administrative processes, and contributes positively to their academic advising role.

Technology Needs to be Location-Free, Build Rapport, and Use Current Systems

When asked what their “ideal technology in advising practice” to support students and advising functions, respondents wanted advising technology to:

  • Be integrated into current systems and existing campus technologies.
  • Create opportunity and access for student support and advising regardless of physical location, time, etc.
  • Help build an advising rapport, make connections, and support communication.
  • Support transparent knowledge sharing and degree completion information.
  • Scaffold effective online and blended models of academic advising.
  • Address the needs and challenges related to advisor and learner preferences and/or practices for student support/services.
  • Capture the holistic view of the student learning experience, which is essential to enhance academic advising practices and institutional outcomes.

It is imperative that campus decisions about technology and learning also include design and delivery methods that are inclusive of academic advising needs. From this research, it there is both a need and desire to improve front-line advising and student support practices in higher education using technology. Beyond soliciting input during the technology purchasing and implementation phase, institutions need to consider HOW student support is organized and ASSESS current advising practices and models.

To integrate or update technology for advising, our institutions will need to also consider how they will provide additional support, offer advisors training, and create job aids or resources to scaffold technology use for the students, staff, and faculty user experience. In the efforts to expand this research and distribute this knowledge for higher education technology for advising, the survey instrument, data, and white paper (also shared on Academia.edu) from this study are shared by the researchers with a Creative Commons license. Thanks for the support of the NACADA #AdvTech Commission, and co-author George Steele.

Reference:
Pasquini, L. A., & Steele, G. (2016). Technology in academic advising: Perceptions and practices in higher education. figshare. Retrieved from https://dx.doi.org/10.6084/m9.figshare.3053569.v7

Note: A version of this blog post was also shared on the NACADA Blog and the WCET Blog. In the coming months, I look forward to working with research collaborators on an updated version and replication of this study.  

Higher Education, SAchat, StudentAffairs

Digesting the TECH Competency for Student Educators #SAtech

I have been thinking a lot about how we guide and support technology in higher education. Last year, ACPA/NASPA drafted a joint document sharing Professional Competency Areas for Student Educators [PDF], which included a new competency – Technology (TECH). As technology is woven into much the educational practices and student support field work, it is critical for student affairs educators to consider how this competency is guiding their work. Here are the basics about the TECH competency from the report:

TECH Competency Description: Focuses on the use of digital tools, resources, and technologies for the advancement of student learning, development, and success as well as the improved performance of student affairs professionals. Included within this area are knowledge, skills, and dispositions that lead to the generation of digital literacy and digital citizenship within communities of students, student affairs professionals, faculty members, and colleges and universities as a whole.

Professional Development: Professional growth in this competency area is marked by shifts from understanding to application as well as from application to facilitation and leadership. Intermediate and advanced level outcomes also involve a higher degree of innovativeness in the use of technology to engage students and others in learning processes.

TECH (page 33-35) The Technology competency area focuses on the use of digital tools, resources, and technologies for the advancement of student learning, development, and success as well as the improved performance of student affairs professionals. Included within this area are knowledge, skills, and dispositions that lead to the generation of digital literacy and digital citizenship within communities of students, student affairs professionals, faculty members, and colleges and universities.

With the 2016 ACPA Convention (#acpa16) just around the corner, I am looking forward to digging into the TECH competency further in a couple of weeks with Josie, Tony, Paul, Ed, and participants during our the Pre-Conference Workshop: Social and Digital Technology Competency Institute for College Student Educators (March 6th) in Montreal, Canada. I know that we each have some fantastic ideas and tools to share — and we are looking forward to learning from colleagues who will be joining us.

To prepare, I took another look at TECH as a competency earlier today. As a researcher, I naturally started to code these competencies into general themes, to further understand and digest the TECH competencies. Here are the categories I came up with based on themes:

  1. Trends, Research, and Knowledge Development
  2. Leadership, Governance, and Stewardship
  3. Assessment and Implementation for Education and Program Planning
  4. Information Literacy and Management
  5. Applied Skills for Using Technology
  6. Inclusion and Access
  7. Learning and Professional Development
  8. Communication and Collaboration

Many thanks to Brian Bourke for instigating this initial review of the ACPA/NASPA TECH competency last fall with the NASPA TKC Research Group (and kudos for crafting an #SAtech Research Agenda as well!). In returning to the TECH competency for the pre-conference workshop, I thought it would be a good idea to share these broad categories with participants and student affairs. Please take a gander and leave any thoughts/comments in this open google doc of what might need to be adjusted or reconsidered from this first analysis. I welcome comments here (on the blog) or directly in the document.  From this, I hope our student affairs community of inquiry, practitioners and scholars alike, can continue to work together to consider how these competencies can be applied our work with students in higher ed, and measured (as another ACPA/NASPA task force/working group is developing rubrics, etc.) to evaluate the work we do in the field. Google doc: http://bit.ly/SAcompTECH

ACPA, ACPAdigital

The #ACPA16 Genius Labs Wants YOU!

Are you going to the 2016 ACPA Convention in Montreal (#ACPA16)? Are you interested in getting involved in #ACPA16? Consider contributing to a quick demonstration presentation at the #ACPA16 Genius Labs! With the ACPA/NASPA Professional Competency Areas for Student Affairs Educators latest edition, which includes Technology as one of the competencies, I think it is a critical time to educate and support our profession. The Technology Competency description:

Focuses on the use of digital tools, resources, and technologies for the advancement of student learning, development, and success as well as the improved performance of student affairs professionals. Included within this area are knowledge, skills, and dispositions that lead to the generation of digital literacy and digital citizenship within communities of students, student affairs professionals, faculty members, and colleges and universities as a whole (pp.33-35).”

The #acpa16 Technology Program team are looking for 30-minute technology-based presentations related to the general themes from the Technology Competencies for our profession. This may include (but not limited to):

  • Applied and/or soft skills for using technology (i.e. “how to” ____)
  • Digital literacy and identity development
  • Assessment of technology in student affairs
  • Training and learning approaches for professional development using technology
  • Communication and marketing strategies
  • Implementation of an online/blended student affairs program, course, etc.
  • Trends and research for technology in higher education
  • Leadership, organization, and infrastructure for planning with technology
  • Information and data management

geniuslab_text4

The Genius Labs sessions will be presented in the Palais Convention Center on Level 5 near Room 510 & the Westin Hotel entrance. Here is the schedule for Genius Labs at #ACPA16: 

  • Sunday, March 6th: 12 pm – 3:00 pm
  • Monday, March 7th: 9:00 am – 3:00 pm
  • Tuesday, March 8th: 9:00 am – 3:00 pm

Our team is gathering the best and brightest ideas, examples, and resources around emerging technologies to share with other Student Affairs Educators in Montreal. The convention’s Genius Labs are 20-minute skill-building workshops in the main thoroughfare of the Convention Center offers a prime location with great visibility! Workshops will be highlighting a number of practical technology-based activities designed for participants to learn about, experiment with, and implement immediately. You can select any technology topic or resource to share, with the intention to have meaningful conversation directed at all skill levels. Think about a digital tool you can present in 15-20 minutes, and then offer an applied experience for attendees to get hands-on, tinker, and/or discuss for your Genius Labs session. We are also accepting ONLINE Genius Lab session presentations for those individuals who might not be able to make it; however they have an excellent idea/concept they want to share. We would like to offer a select number of web-based sessions via an online conference platform and co-facilitated on-site by a member of our volunteer team. 

 Do you have an idea? What sort of technology resource can you share? If you are interested in presenting a Genius Labs session please SIGN UP HERE:

For further questions, please feel free to reach out to the Genius Lab Coordinator, Erica Thompson (@EricaKThompson). Thanks!

Online Learning, StudentAffairs

#SAchat Podcast: Online Student Services

Last month I joined Dustin from The Student Affairs Spectacular Podcast, to talk about the impact online learning will have on student support for our learners. Much of what is happening in distance education, which includes online learning, blended learning, hybrid courses, and more, will impact how to student affairs educators work.  As we discussed how online learning will be relevant to student affairs, I shared a few resources to get listeners stated and shared these resources in the show notes (below). Thanks for the invite Dustin, and happy listening:

SAC-Podcast

Link on Stitcher: http://app.stitcher.com/splayer/f/65465/38022983

Show notes:

This blog post is cross-posted at The Student Affairs Collaborative website. Read more about all things Student Affairs and Higher Education at https://studentaffairscollective.org/

edusocmedia, Social Media

How is social media being researched to support student development/success in higher education beyond the “classroom”?

I recently curated a  reading list of literature/research on social media and technology use, specifically outside the higher ed “classroom” for a colleague at Niagara University, Dr. John Sauter. For his Sociology of Higher Education course, John wanted to share readings that demonstrate how social media and technology are being utilized outside formalized learning, and provide more information beyond the Social Media Resources [from the WNY Advising group] the practical guides/strategies. A recent prompt from my #edusocmedia friend Ove, made me think that this short list should be shared and hopefully expanded upon – enter this blog post.

Screen Shot 2015-02-22 at 12.02.04 PMImage c/o mkhmarketing on Flickr

In searching online, you will find that there are no shortage of “how to” and “social media strategy” publications – which often bridge the marketing, communications, education, business, and student affair disciplines. A growing number of  bloggers also share suggestions for social media use, community development, and campus engagement; however  my focus was to find recent RESEARCH in post-secondary education that examined how social media and emerging technologies are impacting student life, support, and success outside the “classroom” (face-to-face, online & blended learning) environments.

To consider social media perceptions and use outside of formal learning environments, it is important to gain insight from recent studies around learning in higher education with technologies, including:

Junco, R., Heiberger, G., & Loken, E. (2011). The effect of Twitter on college student engagement and grades. Journal of computer assisted learning, 27(2), 119-132.

Junco, R. (2012). Too much face and not enough books: The relationship between multiple indices of Facebook use and academic performance.Computers in Human Behavior, 28(1), 187-198.

Junco, R., Elavsky, C. M., & Heiberger, G. (2013). PuttingTwitter to the test: Assessing outcomes for student collaboration, engagement and successBritish Journal of Educational Technology, 44(2), 273-287.

Junco, R. (2015). Student class standing, Facebook use, and academic performance. Journal of Applied Developmental Psychology, 36, 18-29.

Muñoz, C. L., & Towner, T. (2011). Back to the “wall”: How to use Facebook in the college classroom. First Monday, 16(12).

Roblyer, M. D., McDaniel, M., Webb, M., Herman, J., & Witty, J. V. (2010). Findings on Facebook in higher education: A comparison of college faculty and student uses and perceptions of social networking sites. Internet and Higher Education, 13(3), 134-140.

Rodriguez, J. E. (2011). Social media use in higher education: Key areas to consider for educators. MERLOT Journal of Online Learning and Teaching, 7(4).

Silius, K., Kailanto, M., & Tervakari, A-M. (2011). Evaluating the quality of social media in an educational context. International Journal of Emerging Technologies in Learning, 6(3), 21-27.

Wakefield, J. S., Warren, S. J., Alsobrook, M., & Knight, K. A. (2013). What do they really think? Higher education students’ perceptions of using Facebook and Twitter in formal higher education learning. International Journal of Social Media and Interactive Learning Environments1(4), 330-354.

**Shout out to Josie Ahlquist for also sharing a wealth of resources on her Reference List page related to this topic as well and more related to student development theory and youth culture in media!**

My focus for this class reading list, was to find recent (2011 forward) peer-reviewed publications that share implications and findings from research on how social media impacts support/success in higher ed beyond the instructional context. Yes. Student affairs, academic advisors, and the like, in student support areas of higher ed, ARE educators – however social media/technology use for learning without the weight of the grade “carrot” does impact and influence adoption/use. In looking around, I found a number of recent literature reviews and compilations that look at social media in higher education – here are a select few I thought I would share:

Davis III, C. H., Deil-Amen, R., Rios-Aguilar, C., & Gonzalez Canche, M. S. (2012). Social Media in Higher Education: A literature review and research directions.

Hew, K. F., & Cheung, W. S. (2013). Use of Web 2.0 technologies in K-12 and higher education: The search for evidence-based practice. Educational Research Review, 9, 47-64.

Lewis, B., & Rush, D. (2013). Experience of developing Twitter-based communities of practice in higher education. Research in Learning Technology21.

Rios-Aguilar, C., Canché, G., Sacramento, M., Deil-Amen, R., & Davis III, C. H. (2012). The role of social media in community colleges.

Tarantino, K., McDonough, J., & Hua, M. (2013). Effects of student engagement with social media on student learning: A review of literature. The Journal of Technology in Student Affairs.

Tess, P. A. (2013). The role of social media in higher education classes (real and virtual)–A literature reviewComputers in Human Behavior29(5), A60-A68.

For my own interest, I decided to conduct a preliminary literature search to determine “How is social media being researched to support student development/success in higher education beyond the “classroom”?  This is NOT a comprehensive list, but more of a primer to initiate a more comprehensive search for recent (2011 forward) scholarly publications involving research on this topic:

Al-Harrasi, A. S., & Al-Badi, A. H. (2014). The Impact Of Social Networking: A Study Of The Influence Of Smartphones On College Students. Contemporary Issues in Education Research (CIER), 7(2), 129-136.

Birnbaum, M. G. (2013). The fronts students use: Facebook and the standardization of self-presentations. Journal of College Student Development54(2), 155-171.

Chen, B., & Bryer, T. (2012). Investigating instructional strategies for using social media in formal and informal learning. The International Review of Research in Open and Distributed Learning, 13(1), 87-104.

Cheung, C. M., Chiu, P. Y., & Lee, M. K. (2011). Online social networks: Why do students use Facebook? Computers in Human Behavior, 27(4), 1337-1343.

DeAndrea, D. C., Ellison, N. B., LaRose, R., Steinfield, C., & Fiore, A. (2011). Serious social media: On the use of social media for improving students’ adjustment. Internet and Higher Education, 15, 15-23.

Fuller, M., & Pittarese, T. (2012, June). Effectively communicating with university students using social media: a study of social media usage patterns. In 45th Annual Conference June 10-14, 2012 (p. 46).

Graham, M. (2014). Social Media as a tool for increased student participation and engagement outside the classroom in higher education. Journal of Perspectives in Applied Academic Practice, 2(3).

Jacobsen, W. C., & Forste, R. (2011). The wired generation: Academic and social outcomes of electronic media use among university studentsCyberpsychology, Behavior, and Social Networking, 14(5), 275-280.

Lin, M. F. G., Hoffman, E. S., & Borengasser, C. (2013). Is social media too social for class? A case study of Twitter use. TechTrends, 57(2), 39-45.

Lou, L. L., Yan, Z., Nickerson, A., & McMorris, R. (2012). An examination of the reciprocal relationship of loneliness and Facebook use among first-year college students. Journal of Educational Computing Research, 46(1), 105-117.

Joosten, T., Pasquini, L. A., & Harness, L. (2013). Guiding social media in our institutions. Planning for Higher Education – Society for College and University Planners. 41(2), 1-11.

Mastrodicasa, J., & Metellus, P. (2013). The impact of social media on college students. Journal of College & Character, 14(1), 21-29.

O’Brien, O., & Glowatz, M. (2013). Utilising a social networking site as an academic tool in an academic environment: student development from information-sharing to collaboration and innovation (ICI). AISHE-J: The All Ireland Journal of Teaching and Learning in Higher Education, 5(3).

Pettijohn, T. F., LaPiene, K. E., & Horting, A. L. (2012). Relationships between Facebook intensity, friendship contingent self-esteem, and personality in US college students. Cyberpsychology, 6(1), 1-7.

Ternes, J. A. (2013). Using social media to engage students in campus life. (Doctoral dissertation, Kansas State University).

Sponcil, M., & Gitimu, P. (2013). Use of social media by college students: relationship to communication and self-concept.  Journal of Technology Research, 4, 1-13.

Wang, Z., Tcherneve, J. M., & Solloway, T.  (2012).  A dynamic longitudinal examination of social media use, needs, and gratifications among college students.  Computers in Human Beheavior, 28(5), 1829-1839.

If you have published any articles and/or have contributions for research in this area – please add to the list! Post any publication references in the comments or reach out to me to discuss further.  I suspect this quest will continue, and it will also need a few collaborators to be successful. Are you interested in digging into the research to learn more about HOW we are SUPPORTING students in higher education using social media beyond formalized learning structures?  Let’s talk – so we can move forward in understanding the research lay of the land.

Book Review, Social Media

Book Review: The Etiquette of Social Media

At the end of last year, I was a lucky GoodReads.com winner of Leonard Kim’s (a.k.a. @MrLeonardKim) book – The Etiquette of Social Media: How to Connect and Respond to Others in the World of Social Media. As I teach a professional development class and write/research this topic, with regards to social media learning and performance, I thought this might be an interesting read to add to my shelf.
Thanks for the book @MrLeonardKimOur lives are more social and online. For those who say “in real life” or “IRL” – let me just tell you, social media is real life. There are less distinctions and divisions between our online and offline selves. That being said, there has been little provided to model good behaviors and polite encounters on social media platforms. Little Miss Manners ought to write a quick overview for social media; however I think that Leonard Kim got to it first with this book. There are a number of questions and situations that need to be addressed with individual use of social media, and Leonard Kim attempts to provide examples and strategies the following questions he introduces in this book:

  • Should we act however we want online?
  • Should we censor ourselves?
  • Are we supposed to act civilized on certain platforms but casual on others?
  • What happens if we encounter a bully [online]?
  • How do we start a conversation with a potential business partner, client or future employer?

When I read these questions, I immediately thought about the number of questions I am asked about using and interacting with social media on a regular basis:

  • Do I have to have a professional photo/avatar?
  • Should I include my full name on my social media platform or website URL?
  • Should I start a blog
  • Who should monitor our office social media account(s)? And how should this be done?
  • Should I have more than one profile to interact with my colleagues vs. students?
  • What social media spaces should I be active on to learn or network within the field?
  • Who can I go for help with my own social media development/use?

With in the influx of social media platforms and increasing amount of users within our professional online networks, there are a number of questions being added to both lists. This book was a light read, with some great points and examples for both my students and early career professionals/academics who frequent social media – or want to use it further learning and performance.

Kim’s book addresses the individual use of social media, and implications using these platforms might have in your personal and professional life. In other social media books, there is a directive for organizational content development, marketing, and/or business; however these text rarely mention how professional should interact and behave online. Kim offers examples of interactions and posts from common social media platforms, including Facebook, Twitter, LinkedIn and Quora. Although these tools might be used right now, he addresses acceptable behavior online in any forum and encouragers his readers to be nice and respectful. Other segments of this text address personal/professional goals that includes research, building a good reputation, being polite with interactions, connecting with others, and seeking out a mentor for advice. Many of these concepts can be applied to online communication and development; but really have a greater focus on professional growth and life objectives. In contrast, later chapters do detail the potential negative aspects for being active on social media, such as  negative comments, how to manage online attacks, and how to deal with cyber bullying.

The bonus final chapter identifies how to effectively reach out to a new contact and how to avoid awkward interactions with digital messages. This section is dedicated to supporting those who want to gain experience with effective “cold call” social media messages to potential peers, collaborators, employers, etc. To be honest, a number of my students could use the basics for effective e-mail drafting and see the examples provided in this chapter, including these common denominators for a successful message (Kim, 2014, p. 92):

  • Grammar is properly used.
  • Address the respondent by name.
  • Each message has a unique sense of personality, reflecting the messenger.
  • A heartfelt and genuine compliment is stated at the beginning.
  • Build common ground on points and based on initial research.
  • Show that you respect and value the time of the message recipient.
  • Provide a reason behind the message.

Overall, I appreciate how this book deals with social media and the individual use, specifically personal interactions and polite communication. For staff and faculty in higher education, Kim provides some helpful examples and useful facts throughout the book, and it is a quick read for your students.

Reference:

Kim, L. (2014). The etiquette of social media: How to connect and respond to others in the world of social media.